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Support inbox triage

Sorts your new support emails, flags the urgent ones and drafts answers to common questions from your knowledge base. Nothing is sent.

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What it does

  • Each email classified: question, problem, billing, sales, feedback, spam
  • Urgent threads first
  • Draft answers with sources, or a clear 'needs a human'

Who it is for

Small teams that answer customers from a shared or personal Gmail inbox.

Example outputFictional workspace

9 emails: 4 questions, 2 problems, 1 billing, 1 sales lead, 1 spam

Urgent

  • Ali K.: cannot log in before today's deadline (Problem)

Drafts

  • Opening hours question: draft from the Support FAQ document
  • Refund: needs a human

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